Enigma Massage — Gift Card Terms & Conditions

These Terms govern the purchase and use of gift cards, e-gift cards, and promotional certificates issued by Enigma Massage in The Bahamas (collectively, “Gift Cards”). By purchasing or using a Gift Card, you agree to these Terms.

1) What a Gift Card Is

• A prepaid credit that can be applied to eligible Enigma Massage services and retail products.
• Not a credit/debit card, not reloadable, and cannot be used to purchase other gift cards.

2) Where You Can Use It

• Redeemable at participating Enigma Massage locations in Nassau and Freeport, and for eligible mobile/hotel services within our Bahamian service areas, subject to availability.
• Some services are location-specific; availability may vary by branch and season.

3) Currency & Value

• Gift Card value is stored in the currency of purchase (typically BSD).
• If a balance is used against a service priced in a different currency, Enigma Massage may convert at an internal rate on the day of redemption.
• Prices, fees, taxes, and gratuities may change; your card deducts the current amount at redemption.

4) Taxes, Fees & Gratuity

• VAT, gratuity, mobile/hotel service fees, valet/parking, and access/travel charges are not included unless expressly stated on the card or offer.
• These amounts will be due at redemption and deducted from the balance (or payable separately if the balance is insufficient).

5) Booking, Cancellations & No-Shows

• Appointments are required; availability is first-come, first-served.
• Please provide your Gift Card number at booking to hold the slot.
• Cancellations within 24 hours of the appointment, changes made too late to rebook, or no-shows may result in a partial or full deduction per our cancellation policy.

6) Expiration & Fees

• Purchased Gift Cards issued in The Bahamas do not expire and carry no inactivity fees, except as permitted by Bahamian law.
• Promotional/complimentary/charity certificates may include expiration dates or added restrictions printed on the face of the offer.

7) Restrictions

• Not redeemable for cash except where required by Bahamian law.
• Not for resale, auction, or transfer for value.
• We may refuse, cancel, or limit redemption if we suspect fraud, misuse, or policy violations.

8) Lost, Stolen, or Damaged Cards

• Treat as cash. Enigma Massage is not responsible for lost, stolen, damaged, or unauthorised-use cards.
• With valid proof of purchase and a verifiable remaining balance, we may, at our discretion, reissue the remaining value to a new card.

9) Refunds & Exchanges

• All Gift Card sales are final. No refunds or exchanges for cash, except where required by Bahamian law.
• Refunds for services paid with a Gift Card will be returned to a Gift Card.

10) Balance Enquiries

• Contact us via WhatsApp or our website contact form with your Gift Card number to check your balance.

11) Using with Offers & Packages

• Unless stated otherwise, Gift Cards may not be combined with certain promotions or third-party vouchers.
• Gift Cards can be applied to eligible packages at their current prices.

12) Service Eligibility & Safety

• Some services may not be suitable for all guests (e.g., certain medical conditions, prenatal stages). For safety, we may modify or decline service. Your Gift Card balance remains usable for other eligible services.

13) Errors & Adjustments

• We may correct balance errors and billing mistakes at any time.

14) Governing Law & Jurisdiction (Bahamas)

• These Terms and the Gift Cards are governed by the laws of The Commonwealth of The Bahamas.
• Any disputes shall be subject to the exclusive jurisdiction of the Bahamian courts.
• If a law in The Bahamas grants you additional rights, those rights will apply.

15) Changes to These Terms

• We may update these Terms at any time. The version posted on our website at the time of redemption applies.

16) Contact

This content is intended as general terms for Bahamian gift cards. For specific legal advice, please consult counsel in The Bahamas.